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NBS - Information System 

Role: UX designer, Researcher

User Interviews

Heuristic Evaluation

Personas

Wireframing

User Testing

NBS is a CDC integrated information system that helps local, state and territorial public health departments manage reportable disease data and send notifiable diseases data to the CDC

We initiated our user research phase by engaging with users to gain insights into their workflows, objectives, and pinpoint areas of friction within their processes.

To modernize an existing product that doesn't seem foreign yet minimizing learning curve and providing a better user experience. 

The primary users being epidemiologists, my objective was to develop a product centered around Human-Centered Design (HCD) principles. This entailed enhancing their workflow for a seamless, user-friendly experience while effectively addressing existing issues like reducing duplicate data and minimizing the necessity for manual data cleanup in a more user friendly way. The legacy system was able to solve most issues but was not efficient in solving them. 

  • UI was outdated

  • The current application was focused more on quantity than quality providing users all the features, all at once. 

  • Current Legacy system has been heavily customized and extended to meet specific business needs. These customizations were poorly implemented.

  • Lack of heirarchy 

  • Not really Intuitive which added too much memory load on the user.

My team and I initiated the HCD design process by conducting co-creation workshops in collaboration with select users. This workshop served a dual purpose: it enabled us to gather firsthand feedback and engage in collaborative brainstorming sessions with the users. The primary objective was to devise a user-centric process aimed at improving their workflow and eliminating existing pain points.

Sophia, an epidemiologist specializing in ELR data collection, encounters challenges with the current process, finding it time-consuming and occasionally cumbersome. She is seeking a more efficient and user-friendly solution to streamline the collection of accurate information. 

DESIGN

Home page

Home Dashboard.png

Patient profile

Summary page.png

Patient merge

Merge Patients - Step 2 - Review Information.png

Pagebuilder

page library - add a value set.png

The above designs are currently being used by CDC in NBS. As far as users,  the new design system is intuitive and reliable. Users were happy the transition into the new syetem was easy and the learning curve was steep.

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